Shipping policy
Please bare with us as we are operated and owned by a SOLO-Entrepreneur. We appreciate your business, kindness, grace, and patience.
Questions regarding orders must be sent to orders@suesycoilscare.com Please include name, order number.
ALL PRODUCTS TAKE 3-12 BUSINESS DAYS TO PROCESS, DAY 1 STARTS THE DAY AFTER YOUR ORDER IS RECEIVED. TRACKING NUMBERS ARE SENT VIA EMAIL AFTER PROCESSING
Business days are Monday- Friday
The shipping timeline starts once the USPS/UPS/FEDEX tracking number has been sent.
Packages will be shipped using USPS/UPS/FEDEX.
WE USE STANDARD SHIPPING WHICH RANGES FROM 7-12 BUSINESS DAYS DEPENDING UPON YOUR LOCATION.
7- 21 BUSINESS DAYS for international shipping.
DUE TO COVID-19 PLEASE ALLOW A GRACE PERIOD OF 5-7 ADDITIONAL BUSINESS DAYS
DURING THE HOLIDAY SEASON (THANKSGIVING THROUGH NEW YEARS DAY PLEASE ALLOW A GRACE PERIOD OF 5-10 ADDITIONAL BUSINESS DAYS
***BUSINESS DAYS DO NOT INCLUDE HOLIDAYS AND WEEKENDS.
***ALWAYS ALLOW ONE EXTRA BUSINESS DAY FOR PROCESSING AFTER A HOLIDAY OR A SALE.
***WE DO NOT SHIP ANY PRODUCTS ON SUNDAYS.
Questions regarding orders must be sent to orders@suesycoilscare.com Please include name, order number.
INCORRECT SHIPPING INFORMATION:
If a package is returned to Suesy Coils Collective, LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Suesy Coils Collective, LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
LOST OR STOLEN PACKAGES:
Suesy Coils Collective, LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order.
Upon inquiry, Suesy Coils Collective, LLC will confirm delivery, date of delivery, tracking information, and shipping carrier information of the provided address for the customer to investigate.
WE USE STANDARD SHIPPING WHICH RANGES FROM 7-12 BUSINESS DAYS DEPENDING UPON YOUR LOCATION 7- 21 BUSINESS DAYS for international shipping.